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Job Title:

Bereavement Counselor

Department:

Center for Grief Education and Support

Reports to:

Director, Center for Grief Education and Support

Next Review Date:

3/2015

Job Description Details

Statement of position/position summary

The Bereavement Counselor cooperates with the bereavement team and other hospice staff and volunteers in developing a comprehensive range of services to: inform, support, and guide patients and families through the process of bereavement before, at the time of, and after the death of a loved one; educate, train, and support individuals in their professional or volunteer roles as bereavement care providers; and anticipate and respond to community education and supportive needs related to bereavement.

Qualifications and Education requirements

  • Bachelor’s Degree in Psychology, Counseling , Social Work, is required.
  • MN Licensure in area of education and training is required.
  • Three years recent (within the past five years) experience in acute, long-term care or home care/hospice, with at least one in hospice or homecare preferred.
  • Prior professional experience with grief and loss, and clinical counseling.
  • ADEC Certification desired.
  • Able to work independently, have demonstrated care planning, teaching skills and strong communication (written, verbal, and listening) skills.
  • Computer proficiency and a working knowledge of Microsoft programs required.
  • Valid Minnesota Driver’s License and daily access to a reliable and insured vehicle.
  • Belief in the hospice concept.

Position Role and Responsibilities

  • Provide bereavement education and support for any hospice patient/family members who requests help as well as requests from the community and other individuals.
  • Respond to emergent situations in which bereavement counseling is involved.
  • Develop and present bereavement related programming in request to community and hospice program needs.
  • Participate in group memorial services for staff, the bereaved and the community.
  • Collaborate with the bereavement team members in the supervision of bereavement volunteers and trains volunteers to assist with bereavement functions.
  • Maintain files and documents in accordance with regulatory and licensure requirements.
  • Participate in interdisciplinary team (IDT) meeting to establish, review and revise the plan of care, including exchange of information, review of problems, and sharing of professional support.
  • Responsible for maintenance of electronic medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards.
  • Support, instruct and educate the patient, family, and caregiver.
  • Support the patients and family's unique spiritual and cultural beliefs.
  • Consult and collaborate with the interdisciplinary team and others involved in the patient/family care.
  • Provide care consistent with National Hospice and Palliative Care Organization standards of practice for bereavement programs.

Agency Expectations

  • Adhere to all Seasons Hospice policies and procedures.
  • Maintain absolute confidentiality of all information pertaining to patients, families, and staff and adhere to all HIPAA rules.
  • Display a positive and professional image and attitude in all relationships with patients, families, peers and in the community.
  • Serve as an ambassador for Seasons Hospice at all times.
  • Provide verbal and written performance evaluations for assigned staff members, including peer and self evaluation.
  • Demonstrate ongoing responsibility for self education.
  • Assume responsibility for the promotion of the hospice concept in the community and with other agencies and professionals.
  • Participate in the Quality Assessment Performance Improvement Program (QAPI), as requested.
  • Maintains patient and personal safety regarding occupational health and safety.
  • Participate in safety program, as requested:

o    Participate in employee job safety analysis to eliminate hazards and prevent accidents.

o    Cooperate to investigate employee injuries.

o    Promote and support safety awareness and implement safety operations.

o    Encourage staff to make suggestions on safety practices.

  • Participate in orientation of new employees.
  • Participate in volunteer orientations, training and education as requested.
  • Participate in orientation and supervision for students seeking experience in hospice care.
  • Attend regularly scheduled department meetings and agency meetings.
  • Perform other related duties as assigned.

 

ADA Requirements (essential functions)

  • Physical Requirements*

Sitting………………………………………………………………………………………..   5 - 8 hours/day

Standing…………………………………………………………………………………….   1 -2 hour/day

Walking …………………………………………………………………………………….   1- 2 hours/day

Reaching …………………………………………………………………………………..   0.5 hour/day – 8 ft., higher or lower

Use of telephone ……………………………………………………………………..       2 - 3 hours/day

Working under pressure……………………………………………………………   3 – 4 hours/day

Working rapidly for long periods ……………………………………………..     4 – 5 hours/day

Use of keyboard/computer, printer, fax, copier……………………….     4 – 5 hours/day

 

         Position requires close work; finger dexterity; good vision, hearing, and oral communication.

         May occasionally work longer than 8 hours/day.

 

  • Knowledge, Skill, and Ability Requirements

 

The following knowledge, skills, and abilitiesare necessary on a daily basis:

Critical thinking

Reading

Writing

Drawing conclusions from written or computer generated materials

Analyzing data or report information

Creating methodologies for accomplishing a goal

Conducting research

Implementing recommendations by coordinating persons and/or other resources

Developing plans, procedures, goals, strategies, or processes

Directing activities of others to accomplish a goal

Clear verbal articulation

Knowledge of the process of grief and its implications (physical, cognitive, emotional, social, and spiritual).

Knowledge of human development, family systems, and foundations of counseling theory and practice (individual and group).

A repertoire of service-driven and patient-oriented interpersonal skills accompanied by flexibility.

Competent in active listening skills.

Knowledge of theology and various religious approaches to and beliefs concerning death and dying.

Ability to apply professional knowledge and skills to meet the needs of the individual by addressing the total person.

The ability to be open and sincerely accepting of people’s unique and chosen lifestyles and the effects that these lifestyles have on their health.

Ability to practice empathy, with warm acceptance of individuals wherever they may be in the myriad of grief experiences.

Ability to lend support in a way that is meaningful to each particular client.

Ability to approach bereavement needs of persons from an ecumenical base crossing all cultural, denominational, and social boundaries.

A knowledge of the core care standards and rules for hospice and palliative care.

Self-direction and the ability to work effectively within an interdisciplinary team approach to care.

Ability to be present with and for other staff members.

Ability to use a computer and enter data into the management information system.

Ability to recognize stress-related responses in one-self and be able to develop appropriate coping mechanisms to deal with the innate stress of providing services to the bereaved.

The desire to continue learning and to being open to new information and clinical skills.

Time-management skills to be able to prioritize and manage diverse and sometimes equally important tasks and responsibilities.

Awareness and acceptance that a constant balance must be maintained between clinical and operational demands.

Sense of humor and practical wisdom.

 

  • Working Environment

 

Indoors, at a desk for majority of the day

Travel required; will require transportation to get to various work sites

Possible exposure to communicable diseases

 

*Maximum hours per shift are noted

 

Additional Notes

This job description is only a summary and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.   This document is subject to change at any time.

 

Created by:

Michelle Donahue – Director of Human Resources

Date:

February 2014

Approved by:

Beverly Haynes – Executive Director

Date:

February 2014